Refund Policy

Last updated: 19 May 2026

We want you to be happy with your Decode Patron supporter purchase. We offer a 30-day money-back guarantee on all supporter purchases — monthly, yearly, and lifetime.

How to request a refund

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all Decode purchases. To request a refund within 30 days of your order:

1. Visit paddle.net and enter the email address you used at checkout, or
2. Reply to your Paddle receipt email with your refund request.

Subscription cancellations

You can cancel a monthly or yearly subscription at any time from the "Manage billing" link on your profile. Cancellation stops future renewals; you keep supporter access until the end of the current billing period.

Renewals

Refunds on renewal charges after the initial 30-day window are considered on a case-by-case basis by Paddle in line with their standard refund policy.